THE UNFLINCHING TRAINING ACCOUNT MANAGER: LEON TAN

Leon means bravery, Grandeur and kingliness

You might have stumbled upon this guy in the corridors of Qualfon but you have never recognized who he is. You might think that he is just a mentor or trainer due to his yellow sling hanging perpetually on his neck but mind you guys, the man that you occasionally meet in the pantry or in any passageway of Qualfon is no other than, Leon Tan, the Training Account Manager of Qualfon. Young as he is, you can never imagine he occupies one of the highest position in Qualfon.  When you hear the roaring voice of command in the Training Department that is simply the voice of Leon. Leon is responsible in formulating training designs and programs and sees to it that these are implemented. It is a wide scope indeed because territories cover no less than, Cebu, Guyana & Dumaguete. 

I approached him one time that I would like to have tête-à-tête conversation with him then feature him in my blog but you know having an interview session is impossible sometimes. Leon is busy with his career, addressing several concerns on Training Depatrment and me on the other hand, is dancing lambada or salsa in the 7^th floor like assisting the agents in their call handling. Almost at the end of the day, we don’t have the chance to meet.

THE LEGACY: The Dawn of the Fallen Angels Prologue

We [the Divine We] said to the angels, "Prostrate yourself before Adam," and they all prostrated themselves except Iblis (Diablo); he was not of those who bowed down. God said, "What has kept you from bowing down when I commanded you?" He said, "I am better than he; you have created me out of fire, but he was created out of clay." God said, "Get down; it is not for you to show insolence here; so go forth, for surely you are one of the least of beings." He said, "Then grant me some respite until the day of resurrection." And God said, "Then, be one of those given leave."

"So now that You have let me go astray, I shall surely do my best to waylay human beings from Your straight path. I shall place myself ahead of them, or come up behind them, or from the right or left, and most of them You will find are not grateful (for Your Mercies)." God said, "Go thee, disgraced and expelled, and those that follow you, I shall surely fill Hell with them."

THE DAWN OF THE FALLEN ANGELS

 

Author’s note:   I would like to apologize for any names use here that coincides with your name. Everything is a product of my imagination.  The story explodes from my mind over the frustrations of the ancestral properties that we are still having a debate.  Writing a story about legacy might relieved me from frustrations and the nightmares that my deceased father is bestowing in me.

PROLOGUE 

IN AGES they say, that in order to get rich then you have to dig a pot of gold. My father did! He had not only dug a pot of gold but bullion of gold plus tons of gem stones composed of rubies, amethysts, sapphires, emeralds and mostly diamonds. These were the hidden treasures of the past owned by fallen angels. When God cast the rebellious angels thousands years ago, they collected the underground treasures and put them in one place called the “Temple of Nowhere” with the hope that one day the fallen angels can use the treasures to persuade human, the most loved creature of God to rebel against their Creator but not with one fallen angel, Zar. Zar had never have peace of mind for joining the rebellion and he was grieving inside. He wanted God to forgive his sins but there was no forgiveness. That was a great offense. One big colossal greed of power to outcast God made Heaven in chaos. Michael, the Archangel, and his minions won the battle. Michael was the commander of the Lord’s army in Heaven.  He defeated Lucifer and the rebellious angels. God threw Lucifer and the rebellious angels to the pit called “Hell” and some of his angels were cast out to earth. It was believed that a total of 133,306,666 angels fell from heaven. One of those was Zar.

Lucifer was with perfect beauty, the cherub of the earth was once favored by God. God created angels in spiritual form. They were given deliberate free will to reject sin or not.  When God decided to create humans in His own image and likeness He was very pleased. It was a great masterpiece of God. God created humans to rule over the earth and this made Lucifer in rage. Lucifer was more in rage when God ordered him and his angels to bow before men. They could not accept to just bow before humans because to them they were created more superior than humans so they revolt against God.  

MY POWER PUFF TEAM

When they still have no horns on their heads

At Royal Conquers

When we were still a whole bunch of peppy Team but one, two, three flew over the coco nest

If Ken Kitazawa used chemicals to create a Power Puff Girls, Bubbles, Blossom and Buttercup, I have also my power puff team. I did not create them out of chemicals. They are God-given. Accidentally, they just sprung from my head last August 23, 2010 when I was endorsed to Operations. When I met them, I immediately embraced them as my kids. They have been with me for a year, some chose a different pathway. Some were not lucky to pass the test of perseverance but they are still a part of my team. Some just joined my team - adding spices to the team. Whoever joins the team, I embrace them. We work with teamwork. Like a flock of geese, we can surpass the challenges by leaps and bounds.

My supervision to them is more likely of a “mom.”  I always believe that leadership is more of people empowerment, giving out your best but knowing your own limitations too.  Sometimes when necessary I castigate my agents but that is one way too of molding them because they are compose mostly of young generations, who think life and job are just for fun. Teaching them to love their job is a hard task and encouraging them to have a goal setting is a great responsibility on my shoulder. It is hard in the sense that they have their own thinking. I am not a command invader. It is hard to penetrate their minds. They need to undergo a comprehensive values training but since it does not happen I continuously molding them.  Perhaps some other supervisors are experiencing the same. Maybe some of them will not listen but I know when they grow old, they will acquire more wisdom and they will say, “I am right.” Experiences are the best teacher. Leadership is more than action, setting up good examples to them is a good head-start.  You know, we can be a better preacher not by our words but by our action.

Fighting Stress...

Yesterday was not my day at all! Sumbitches, I was so stress. I could not hold on to my temper that I started wagging my tongue here and there, stamped the mouse of the  pc and my heart seemed to explode due to anger. Jeff had witnessed to my tantrums. Even though how much I managed to start my day right—with an amiable smile, a proverbial cool, and feeling glamorous, there are circumstances beyond my control that really piss me off. Once someone crosses my borderline and my ethos, this will trigger my anger. I can mention few that aggravate me:

1. When someone borrowed my ball pen and doesn’t return it.

2. When I am making a call back and live call monitoring and the agents are pestering with me their questions.

3. When some supervisors are over breaks or going to sleeping lounge more than the allotted time without putting into their deliberate free will that there are other supervisors who have to take turn to have a lunch break. Here I ask myself, “where is their rational thinking?”

I think this is just a natural impulse. Like me, I bet there are also situations that pull your trigger to madness. When we behave like this.  We call this stress! Others call stress as adrenal fatigue. The adrenals contribute to the production of 150 vital hormones, which influence every major physiological process in the body. Without well-functioning adrenals, the production of two major hormones—cortisol and adrenaline—will be impaired. Adrenals are two walnut-size glands that sit on top of your kidneys. Watch out guys, once you feel stress, it is because your adrenals are also exhausted. Over stress may also lead to sickness and depression. 

The Miracle of Love

The miracle of love
shines bright in my life every day.
I've only to think about you,
and I escape to endless sunny days,
happily adrift in the paradise we've made.
When I'm with you,
nothing but the beauty
of true love sings in my heart.
I've offered you the pen,
and you've drawn the chart
to a happiness I never knew existed.
This miracle is something I'm
unable to understand,
and could never begin to explain.
I only know that it makes
me happy to be with you,
a feeling that I promise will never fade,
never wane.
When you hold my hand,
I'm complete at last,
finally able to evade,
the loneliness that haunted
me in the past.
There's something special about you
that sets you apart.
Your smile sends a little piece
of heaven to my heart.
And I want you to know that
you need never fear;
for you, I'll always be here
year after year.
Every day I pray,
that you're in my life to stay.
Together, we'll share
this miracle of love,
and count ourselves among the lucky ones
blessed by angels above.

I Wish You Enough

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Once you have... 

Once you have smiled at someone you can't take it back. 

Once you have held the tiny hand of a new born child and the frail, weak hand of an elderly soul with his one last breath, you cannot possibly justify wasting another moment of your own life. Life is not just a beginning and an end it is how you live it in between. 

Once you have stood on the edge of mentally spent, physically exhausted, and financially drained you have every right to say, "I quit!" But follow that by shouting "Now you take over God!" Then watch what He can do with spent, exhausted and drained.

Once you have seen a sunrise and a sunset , you know that God has kept His promise and has every day of your life. Have you kept yours?

Once you have said "I will" then you must follow through. "I will" is your word, not a "maybe."

Once you have more, you must give more to those who have less.

Once you have anything, you must give thanks.

Once you have nothing, you must give thanks, too. It's not just in having that we should be grateful. Just being alive is a gift, too.

Once you have stood in awe looking at the stars you realize how incredibly special you must be. For in all the universe there is only one "you." But realize that the universe is looking back in awe at you, too. All of God's creation is "Awe-some!"

Once you have heard the old man tell the story for what seems like the "hundredth" time, be happy if he lives to tell it to you a hundred more times. One day you will wish he were there to tell it again.

Once you have faith, you can never give into the power of doubt. Faith builds, doubt destroys. 

~ Bob Perks ~

.❀♥*•.¸❀❀♥*•.¸❀ ❀♥*•.¸❀❀♥*•.¸❀

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JOEBERT MEIJA- YOU’RE THE MAN

Oh Jesus I am scramming. I am running out of imaginations, run out of words. I feel like a schmuck person after I finished writing one article. It seems like I have scattered brain. I am still nutty as a fruitcake over this Globe issue. I need commiseration from my bunch of allies. I need to call my alien friends to rescue me from this misery. I know prayers is the only miracle.  I am having marathon of hurt feelings but I promised Joebert that I will post the article about him today. Cool. I need to keep my promise. I cannot even thing of an eye-catcher title except “YOU’RE THE MAN.” This might also be a smart keyword. Look straight into his eyes and you can see the braveness of his soul. Nobody has the guts to look straight into the eyes of a person. I wonder why? Maybe Joebert can give me the answer when we meet again and I'll write them down here. 

I have known Joebert for three (3) years. We meet everywhere in the corridors of Qualfon and in that everywhere you feel the rush of a busy call center life. And everywhere you can feel the beats of their hearts about the management. In that everywhere and the rush hours, you can see Joebert surmounting the odds. He is standing tall despite of the much turbulence brought about by changes and outside factors.

EVA ESMARIALINO: SIMPLY BEAUTIFUL

Perfect sincerity and transparency make a great part of beauty, as in dewdrops, lakes, and diamonds. ~Henry David Thoreau

If you happen to see her in person, you’ll be smitten or love struck but I am sorry guys she is taken. The first time I saw her in Frontrow Office, I cannot remember the month, I was definitely smitten. She was wearing red t-shirt & denim jeans. No make-up. She is petite, porcelain skin and nice contours on her face. She is simply so beautiful that I cannot take my eyes off her face. I am not a lesbian, I am straight. Like any other women, I admire the beauty of the same sex. If I am a boy, I might be on the long queue courting her but as I said she is taken (peace Paul). I am speaking no less than Eva Esmarialino, the girlfriend of Paul Blanco.

I thought at first that she was snobbish and complacent. She just sat there silently in one corner observing. My first impression was totally wrong. I was wacky with my judgment about her. Never judge a book by its cover.  Actually, she was a coy person and I bet she was gaining some momentum to establish rapport and camaraderie with the members of Frontrow. I also discovered that she is beautiful inside and outside, which according to Sophia Loren, the important definition of beauty. You can seldom find beautiful people too with humble heart.

I AM NUTTY AS A FRUITCAKE

Yes, absolutely I am nutty as fruitcake. In your mind, maybe I taste yummy but no, absolutely I feel crazy. Aside from this kind of unwanted feeling (I should suppose to start my day right) but I was in the state of devastation. If I don’t know how to control my emotions, I may land in a mental hospital. Dress in pink gown surrounded with other mentally deranged patients.  Oh well, I don’t intend to anyway.

The bible teaches us to be generous. When people come to me and ask help, I embraced them right away, negating my own needs sometimes.  I believe in good KARMA but I am one big fool fan of good KARMA. What did I get of being a generous? A huge headache-too large for my small head to absorb. I tell you, generosity may cause you harm sometimes or even put your name in vain.

A few months ago, a good friend of mine approached me that I’ll get her an iPhone with Globe under my name.  I told her “no” because I know at the end that I’ll be the one to suffer the consequences. She kept on persisting and insisting that her boyfriend will be the one to pay for the bills there being he occupies one of the highly top caliber position. The bf even called me over the Avaya phone to get one for her girlfriend. Nor tell Miss M about this. I may be gullible to believe on this but the thing is: I trust them.  

RAINMAKER PAUL BLANCO

Feel the drops of the rain

In your skin

Feel that the rain can never stop

You from dreaming

Feel if you can turn the rain

Into avalanche of money

Then you can be a Rainmaker.

I am not referring to Rudy Baylor in the movie “The Rainmaker,” a young aggressive lawyer who made an avalanche of money by suing Great Benefit Insurance Company for in behalf of his client, Donny Ray Black. I am actually referring to Mark Paul Blanco; my upline in Frontrow Cebu who is making a tremendous income with hard work, dedication and goal setting. If others give-up due to frustrations and failures, I have not seen him surrender.I have noticed that what is wrong with majority of us is that we never tried. We are afraid of failures. Or we are afraid to face our problems but not with Paul. Maybe because he is so much gung-ho that he can earn millions with the right attitude and right thinking.


I met him sometime in March 2011 at Starbucks IT Park when Fritz invited me to listen to a presentation about business opportunity with Frontrow. The ambience in Starbucks at that time was cozy and mostly composed of Korean people and whites. I could smell the aroma of brewed coffee, cappuccino and sort of coffee servings. The names were so exotic but the prices were all expensive. If he was not introduced to me by Fritz then you would mistaken him as Korean. We were sitting in one wooden hard chair. I was glued with his imaging. He showed to me his dream dashboard - he wanted to buy a car, a house and lot and some other gadgets. He showed to me the checks and it turned me gaga. It was because I have a dream too.

JUST A LITTLE BIT OF ROUND-UP

Hello! Today is rainy Monday and rainy Monday gets us down. The majestic pouring of the rain has never stopped since 2:00 a.m. The plants should be happy. Their thirst is quenched. The farmers start plowing their fields for 1^st, 2^nd cropping or whatever. Good today is declared holiday. Students won’t get soak in the rain. And those working in a call center get 30% on top of their salary. Wowee! 

I can hear thousands of droplets scourging the surroundings. I am sure some areas of Metropolitan Cebu are submerged under water. Or in other words, we call this flood. Some I know are already cursing the rain especially if they have important matters to attend. So I guess for me I will just enjoy the rain over a mug of coffee and do a little bit of round-up. Against the wind!

Peeling The Onion

The onion is an illuminating bulb. But only by peeling its many layers, can one reveal whether it has a sweet heart or a rotten core.

The other day I posted in FB that I need to peel my onion. My kiddo, Bryan was so worried about my post and he commented; “be blissful mommy.” That poor kid thought that I was miserable and suicidal of petty situations. I do appreciate his concern about me. I am not suicidal. I am even afraid to die. Who doesn’t really? Life is short even we live 100 years in this aging planet. That kid was too sweet. This article doesn't mean too that I will teach you how to peel the onion like in cooking. I know you are smarter than me.



Peeling an onion is a metaphoric statement used to describe an enlightened approach to problem solving. By methodically removing each layer of the onion, one is able to appreciate the complexities at each level as you eventually reach the core where you can objectively define the problem. Literally, when we peel onion, we cry because of its sulfuric acid content.